Casa de Praia sells products on the Casa de Praia Website ( www.casadepraia.pt ) under the Terms and Conditions presented on this page. Please read these Terms and Conditions carefully before using the Website.
For security reasons, as a rule, each customer can only create one account. For customers attempting to create multiple accounts, we reserve the right to suspend accounts without notice.
In accordance with customs regulations, customers must provide correct and valid data. All consignee names, addresses and buyer name must be valid. In certain countries, the consignee must have his or her ID card or passport for order pick-up or payment verification purposes. Customers are solely responsible for the accuracy of the data they provide to Casa de Praia . If any information is incorrect and prevents your shipment, delivery or removal of the order, Casa de Praia will not be responsible and will not offer any compensation in such cases.
Casa de Praia will always comply with the law, and we remind customers to do the same. Thus they are responsible for complying with the Law and Regulation of their own countries.
While every effort is made to ensure the accuracy of product descriptions, specifications, and prices, there may be times when errors arise. If such a situation occurs, Casa de Praia will not be able to accept your request. In case of error, the customer will be contacted with a full explanation and the corrected offer. The information provided will only be a suggestion and not a confirmed offer for sale. The contract is confirmed in the supply of goods.
Given the popularity and / or restricted supply of some of our products, Casa de Praia may have to limit the number of products available for purchase. Casa de Praia reserves the right to change the quantity of products available for purchase at any time, even after the customer makes the purchase.
Both parties agree that, upon dispatch of the order, transportation is the sole responsibility of the carrier. During this phase, full ownership of the product (s) belongs to the buyer; All liabilities and associated risks during transportation should be borne by the buyer.
Customers can cancel their order at any time before shipping; Please contact our Support Center. However, once the product has been shipped, the order cannot be canceled, altered or refunded. After the customer receives the order, our Warranty and Return Policy is effective
Shipping & Delivery
Shipping times displayed at Casa de Praia are based on the estimated time it takes for the product to stop being in our possession. Since the actual delivery date of your order may be influenced by a number of factors, which go beyond Casa de Praia ‘s control when it leaves our premises, we suggest that if customers have a special occasion or event in which they wish to use it, as a birthday, order in advance. Casa de Praia cannot be held responsible for late deliveries. However, we will work with you to ensure a smooth shopping experience.
For greater peace of mind when ordering, we recommend that customers purchase the Shipping Warranty upon checkout of their order; In case there is a problem sending the product, Casa de Praia will send a replacement product for free. If the product is not available, we will offer a refund option.
Any orders that do not have Shipping Guarantee will not be the responsibility of Casa de Praia and the customer will assume full responsibility for the product during the shipping process.
There may be times when Casa de Praia accepts your order but is unable to provide the requested product. If it is not possible to supply the requested product in a timely manner, Casa de Praia will contact the customers and will be available to cancel the order and fully refund the purchase price.
We try to make the delivery process as simple as possible. You can ship your order to your home or place of work. It is possible to ship to the Post Office through all shipping methods except express as signatures are required upon delivery. Express orders of this type can only be delivered to physical addresses.
Shipping and delivery times are calculated in business days, Monday through Friday. For major holidays such as Christmas and New Year, please allow extra delivery time. During these special occasions, we will provide warnings about possible delays.
Customers are responsible for providing complete and correct shipping addresses. Casa de Praia cannot make changes to your shipping address once the package has been shipped. Casa de Praia is not responsible for orders lost due to incomplete or inaccurate addresses.
Casa de Praia cannot be held responsible for any product that does not pass local customs and is destroyed because it is illegal in the destination country. Customers are solely responsible for complying with their local laws. Nor can we be held responsible for any import tax that may be required and it is the customer’s sole responsibility to pay this fee, if any. Please note that the transportation guarantee does not cover any customs matters, including but not limited to goods destroyed or confiscated due to their illegal character in the destination country.
Should the buyer refuse the product due to import duties or taxes, he shall assume full responsibility for all costs involved in the process.
All orders advertised as “delivered” by the freight companies are considered delivered. In this case, Casa de Praia cannot be held responsible for not delivering the order. If a delivery fails for any reason and the shipped address is the correct address provided by the customer, Casa de Praia cannot be held responsible if the product is returned.
Casa de Praia sends what the customer orders, and can not be held responsible for the delivery of a wrong product, when the customer placed a wrong order.
All cases of non-delivery of the ordered product must be reported within 3 months from the date of shipment of the product. This applies to flat rate shipping, priority mail, and standard shipping methods. All express delivery issues must also be reported within 3 months from the date of shipment. After this period it is no longer possible to investigate the situation and no compensation will be offered. Note that this policy does not apply to products shipped through express shipping methods shown as “delivered” on the carrier’s tracking website.
Exchanges & Returns
Here the customer can access our Exchange and Returns Policy . For more information, please visit Customer Service / Warranty and Return .
1 – Right of Cancellation:
Unless one of the exceptions listed below applies, you may cancel the order within fourteen (14) days from the day the customer or a third party designated by the customer (other than the carrier) receives the goods. The customer will not need to provide any reason and will not pay any penalty when deciding to cancel the order within such period. To meet the deadline, simply communicate your claim before the 14-day cancellation period has expired. To do so, please inform us of your decision to cancel the order. Please follow our cancellation process below:
1) Cancellation of an order not sent
If your order is being processed and has not yet been shipped, please contact us through our Support Center , indicating the order number and the cancellation request in the Live Chat or ticket system. You can download this Form and submit it as an attachment via the ticket system. On this occasion, we may request the reason for cancellation for internal purposes (eg service review).
2) Cancellation of an order in transit or delivered
You may submit your cancellation request in accordance with the instructions and forms available on our Support Center or via this Form . In this situation, you should first contact us and receive a Return Merchandise Authorization (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded.
We will refund without undue delay all payments received in respect of goods purchased by you, and will also refund delivery charges for the least expensive delivery type offered by us. Reimbursement will be made no later than 14 days from the day we receive the goods or, if precedent, the day the customer provides proof of shipment in return for the goods in question.
We will use the same payment method that the customer has used for the initial transaction, unless the customer has expressly agreed otherwise. In any case, we will not charge you any fees as a result of such a refund.
Please note that you must return the products by following the instructions in our Support Center within 14 days from the day you notify us of your decision to cancel the order. The customer will have to bear the direct cost of returning the goods concerned. The customer will also be liable if the value of the returned goods decreases due to their handling (except when it is necessary to establish the nature, characteristics and operation of the goods).
For additional information on scope, content and exercise instructions, please contact our Customer Service .
3) Exceptions to the Right of Cancellation
The right of cancellation does not apply to:
Supply of goods produced to your specifications or clearly customized;
Provision of goods that may deteriorate or expire rapidly;
Products which are not suitable for return due to health protection or hygiene reasons if they are unloaded by the customer upon receipt or that are upon receipt inseparably mixed with other items;
Sealed audio or video recordings or sealed software , if uncalled by the customer upon receipt of the order.
2 – Wrong / Damaged Products: legal warranty and additional warranties
All work is done to maximize and ensure that the customer receives your order in perfect condition. In the event that you do not receive the ordered products, please contact us. In the unlikely event that the product arrives damaged or defective, please contact us immediately. In such situations, the security provided by applicable law will be fully employed. In addition, without prejudice to your rights as provided by applicable law, Casa de Praia offers the following guarantees of voluntary returns:
7 day damage upon arrival (DOA) warranty
If the item arrives damaged or inoperable within 7 days from the day you receive the product you may reject it or request a replacement. After you return the product, we may send you a new item for free (with a return shipping cost refund) or you may choose to receive a full refund.
30 Day Unconditional Refund Guarantee for Unopened and Unused Items
If for any reason you do not wish the product within 30 days of receipt, you may contact us for return and refund. Please note that in such cases the return charge is the responsibility of the customer and is not refundable. Products MUST be returned in their original packaging, unused and unopened in order to qualify for product refund.
45 days money back guarantee
If the product is defective within 45 days from the day you receive the product, you may reject it and terminate the commercial agreement. You will need to return the product and we will refund it to you (return fees must be paid by the customer).
The refund process takes about 5-14 days after delivery of the order. The exact period depends on the entity associated with the payment method used (eg PayPal , credit card company, etc.). Products must be in their original packaging, and all original boxes must be intact, containing all materials included in the purchase, such as manuals, blank warranty cards, and all accessories and documents provided by the manufacturer.
The customer must first contact Casa de Praia to be given a Return Merchandise Authorization (RMA) number before shipping any product back. Any product returned by the customer without an RMA number will not be refunded.
The money back guarantee does not cover bulk and custom orders.
Products tampered with by the customer will not be replaced, but returned at cost to the customer.
As a rule, the amount of the refund cannot exceed the amount of the original order placed at Casa de Praia . Casa de Praia is not responsible and is not aware of any bank fees or conversion fees that may occur. These fees are processed by the issuing bank and will not be refunded by Casa de Praia .
Casa de Praia and / or the seller will act under the warranty as provided by the platform when and only if it is confirmed that any damage to the product is a manufacturing defect. Casa de Praia and / or the seller will not be liable for any damages resulting from improper use of the customer, personal negligence and other reasons not attributable to product defects.
Discounted or end-of-line products may only be returned for repair. No refund or replacement will be made for the product.
While we always try to be as accurate and accurate as possible, we do not guarantee that product descriptions or other content is accurate, complete, reliable or error free. Occasionally, information may appear in Casa de Praia that contains spelling errors, inaccuracies or omissions that may be related to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after the customer places the order or within 7 days of delivery, the customer may cancel and return the product with full refund.
Contract Storage and Acess
Each contract will be stored for a period of 3 years from the placing of the order. Customers can access their contracts as well as the current Terms and Conditions during that time.
Product prices and availability are subject to change without notice. Prices do not include VAT, import tax or customs duties if your order is examined and found to be taxable by the local customs. Payment of these is the responsibility of the buyer.
While Casa de Praia always strives to resolve issues to ensure professional, courteous and friendly customer satisfaction, unacceptable or unreasonable behavior towards members of our Customer Service team will not be tolerated.
Unacceptable behavior towards Customer Service or Beach House may, for example, include any of the following:
- Aggressive, abusive and threatening behavior. Examples: any direct or implied threat on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic or derogatory comments; lack of courtesy; blunt statements; curse words; and unsubstantiated claims;
- Complaints made persistently, often demanding and cumbersome, although the issue has already been fully addressed; Similarly, make recurring complaints, although reasonable and fair remedies have already been offered in accordance with our policies;
- Request, wait or require the team to violate the policy guidelines established by the company, eg reimbursement amount, schedules, special compensation, etc; likewise, seeking an unrealistic outcome beyond the reach of our own policies and procedures;
- Repeatedly changing the nature (or focus) of a complaint or the desired outcome, in part, after a formal response has been provided;
Excessive number of complaints compared to total purchase history.
For such behavior, customers with the above behaviors may be notified and formally notified of the following facts:
Their language is considered offensive, abusive, threatening and totally unacceptable;
That they should refrain from using such language, intimidation and threats;
That there will be no further response from the Beach House on the matter if the behavior persists;
Casa de Praia reserves the right not to accept further customer requests without notice in the future.
For such behavior, customers with the above behaviors may be notified and formally notified of the following facts:
- Their language is considered offensive, abusive, threatening and totally unacceptable;
- That they should refrain from using such language, intimidation and threats;
- That there will be no further response from the Beach House on the matter if the behavior persists;
- Casa de Praia reserves the right not to accept further customer requests without notice in the future.
Note: Live chat and telephone services are pre-sale channels only. We do not resolve after-sales complaints via live chat or telephone. For after sales issues, the customer should contact us and submit a ticket.
All content included on the site, such as text, graphics, logos, buttons, icons, images, audio clips, digital downloads and software, belongs to Casa de Praia and is protected by international copyright laws.
- Site License and Access
Casa de Praia grants you a limited license to access and make personal use of this site. This license does not include any commercial use of this site or its content, any purchase and use of products, product descriptions or pricing, any derivative use of this site or its content, any download or copy of account information for your benefit. from another merchant, or any use of data mining, robots or similar data acquisition and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any interest without the express written consent of Casa de Praia .
- Casa de Praia Marketing Match
Upon initial registration, and provided they give their consent, customers will be added to our mailing list with special offers, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers may choose to unsubscribe from our Marketing emails at any time by clicking on the link at the bottom of the email.